Help Center1. Submitting a claim
The majority of dental claims—over 85%— are submitted by the provider electronically. While fewer than 3% of our members use the reimbursement option, they can complete the claim form and mail it to our claims PO box. It is important to remind clients that mailing claims can take an average of 7-10 days, with additional time required for processing. If a dental provider does not submit the claim on behalf of their patient, claim forms can be found at ameritas.com.
2. Tracking a claim
Once a claim is submitted, members can track its status, view billing information, and access communications through their member portal and/or the Ameritas Benefits app. The member portal provides a detailed view of claims, Explanation of Benefits (EOBs), and paperless options.
3. Helpful claim submission tips
- Visit an in-network provider to streamline the claim submission. When visiting a network provider, there are no claim forms to submit. Out-of-network dentists may also submit claims as a courtesy.
- Include X-rays related to the claim, if needed, and make sure all information on the form is legible.
- In case of a denied claim, ensure that the client includes all relevant information in the resubmission.